Customer Service Penjualan (B2C)

PT. Hafez Prajna Indonesia is currently seeking a dedicated and customer-focused Customer Service Penjualan (B2C) to join our dynamic team in Yogyakarta. In this role, you will be the frontline representative of our company, ensuring exceptional service delivery to our valued customers through our WhatsApp Business and Instagram platforms. You'll handle inquiries, complaints, and orders, providing a seamless and enjoyable shopping experience.

With a strong background in customer service and a passion for retail, you'll play a crucial role in driving sales and maintaining our brand's reputation. This is an excellent opportunity to grow within a fast-paced, customer-centric environment, with potential for career advancement.

Join us in Yogyakarta, where we're committed to delivering outstanding service and building lasting relationships with our customers. If you're ready to make a difference, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and orders via WhatsApp Business and Instagram.
• Provide exceptional customer service, ensuring a seamless and enjoyable shopping experience.
• Process orders accurately and efficiently, using our internal order management system.
• Maintain a high level of customer satisfaction by addressing concerns and resolving issues promptly.
• Stay updated on our product range and promotions to provide informed and helpful advice to customers.
• Collaborate with the sales and logistics teams to ensure timely and accurate order fulfillment.
• Monitor customer feedback and use it to improve our service standards.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service, preferably in the retail or e-commerce industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Excellent written and verbal communication skills in Indonesian.
• Familiarity with WhatsApp Business and Instagram, including features like catalogs and order management.
• Ability to work under pressure and meet tight deadlines.
• Proactive and customer-focused mindset, with a passion for delivering exceptional service.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Willingness to learn and adapt to new systems and processes.

🛠️ Keahlian

Lowongan Terkait